Play Smart

Spreee Responsible Social Gaming

Spreee is for entertainment only. Learn about session limits, cooling off, self exclusion and the Canadian support lines that are always there for you.

Spreee is a free to play social casino and the platform is built first and foremost around entertainment. Even when no real money is on the line, the same principles of responsible play apply. Time should always feel well spent, sessions should always end on a positive note, and play should never get in the way of the people, the work or the activities you care about in the rest of your life. This page exists to make sure every player has the tools and the information needed to keep things that way.

Every responsible play tool described here is built directly into Spreee, free to use, available from your account settings in two taps and applies instantly across every device you sign into. The Canadian support lines listed at the bottom are independent of Spreee, confidential and reachable 24/7 at no cost.

Session limits and time reminders

From your Account page under Responsible Gaming you can set daily, weekly and monthly limits on how long you can play in a single session. Once a limit is reached the platform politely interrupts your session and asks you to step away. The limits can be set as low as fifteen minutes per session if that suits you, or as high as several hours, and any decrease takes effect immediately while any increase carries a twenty four hour cool down and a confirmation step.

Inside any active session, the reality check timer can be set to ping you every fifteen, thirty or sixty minutes. The ping shows how long you have been playing in the current session, your net Gold Coin and Spreee Coin position and a one tap button to take a break. The reminder is a small thing that consistently helps regular players keep play deliberate rather than automatic.

Spend limits for the optional Shop

Spreee never requires a purchase to play, but some players choose to buy Gold Coin packs in the Shop. For those players, spend limits are the most important responsible play tool the platform offers. You can cap how much you can spend in any twenty four hour window, any rolling seven day window and any rolling thirty day window. Once the cap is reached, the Shop is disabled for the rest of the window and the platform politely points you back to the free play tools.

Decreases to your spend limits take effect immediately so you can tighten the cap whenever you want. Increases carry a twenty four hour cool down and a confirmation step, which protects against a heat of the moment decision. Past spend is fully visible inside your account and downloadable as a PDF report so you can review your actual behaviour over time.

Cooling off periods and self exclusion

If you need a complete break from Spreee, a cooling off period is one tap away. You can set a twenty four hour, seven day, thirty day or six month cooling off period. During a cooling off period you cannot log into Spreee on any device, all marketing emails are paused automatically and the period cannot be cut short by request. The cooling off period ends on its own and your account returns to normal afterward.

If a cooling off period is not enough, self exclusion is also available. You can self exclude for six months or permanently. Permanent self exclusion cannot be reversed by support, by you or by any process. The platform takes this seriously because we know that for some players the only effective tool is one that cannot be talked back out of in a moment of weakness. Self exclusion applies across every device, every account linked to your details and every channel of communication.

Warning signs worth paying attention to

Most players never need any of these tools. For the small minority who do, the warning signs are well documented. Spending more time on the Shop than the games. Spending more money on Gold Coin packs than you can comfortably afford. Hiding how much you play from a partner, a family member or a friend. Feeling restless or irritable when you cannot get online. Chasing losses by chasing Spreee Coin redemptions you previously would have laughed off. Lying to yourself about how often you log in or how long sessions last.

None of these by themselves are proof of a problem. All of them together, or even two or three of them showing up consistently, is a sign worth taking seriously. The right next step is almost never quitting outright. It is usually a cooling off period, a frank conversation with someone you trust and a call to one of the support lines below to talk it through with a trained counsellor.

Canadian support lines and resources

ConnexOntario at 1-866-531-2600 is open 24/7, free and fully confidential, with trained counsellors who can help any Ontario resident regardless of insurance status or referral. Problem Gambling Resources Canada (PGRC) at 1-888-347-8888 covers the rest of the country. Quebec residents can call 1-866-767-5389. British Columbia residents can call 1-888-795-6111. Alberta residents can call 1-866-332-2322. Every one of these lines is free, confidential and run by trained professionals.

Beyond the phone lines, every province has in person support groups, online community groups and counselling services covered by provincial health plans. The Responsible Gambling Council and Gamblers Anonymous Canada both maintain searchable directories of local services. A call to any of the lines above is the easiest way to find the closest in person resource to where you live.

Support for family, friends and concerned third parties

If you are worried about someone you care about, the most important first step is to listen without judgment. People who are struggling with their relationship to gaming need to feel heard before they will accept practical help. Once the conversation is open, gently mentioning the responsible play tools built into Spreee and the Canadian support lines listed above is usually the right approach. Forcing the issue almost always backfires.

Spreee honours third party exclusion requests when accompanied by appropriate documentation, including court orders, lasting powers of attorney and signed family declarations. The Responsible Gaming team handles these requests with full discretion and the affected account is excluded inside one business day. The Canadian support lines also run dedicated services for family members of problem gamblers, including the AGOG style support groups available in most provinces.

Common Questions, Real Answers

How do I set spend or session limits on my Spreee account?

Go to your Account page and open the Responsible Gaming panel. From there you can set daily, weekly and monthly limits on session time, Shop spending and even Gold Coin wager volume. Decreases take effect immediately so you can always tighten a limit on the spot. Increases carry a twenty four hour cool down and a confirmation step to protect against a heat of the moment change. All limits apply across every device signed into your account.

What happens if I take a Spreee cooling off period?

During a cooling off period you cannot log into Spreee on any device, all marketing emails are paused automatically and your account stays exactly where you left it. Your balance, your XP level, your unlocked perks and your tournament history are preserved through the entire cooling off period. The period ends on its own and your account returns to normal afterward. Cooling off periods cannot be cut short by request, which is by design.

Can Spreee permanent self exclusion ever be reversed?

No. Permanent self exclusion is permanent and cannot be reversed by support, by you or by any appeal process. The platform takes this firm position because we know that for some players the only effective tool is one that cannot be undone in a moment of weakness. If you are unsure whether permanent is right for you, please call one of the Canadian support lines listed above first and talk through the decision with a trained counsellor before activating it.

Where can I get free, confidential help with gambling concerns in Canada?

ConnexOntario at 1-866-531-2600 covers Ontario 24/7. Problem Gambling Resources Canada at 1-888-347-8888 covers the rest of the country. Quebec at 1-866-767-5389, British Columbia at 1-888-795-6111 and Alberta at 1-866-332-2322 all run dedicated provincial lines. Every one of these services is free, confidential and run by trained professionals. They can also point you to the closest in person counselling resources for where you live.